PRIVACY POLICY

Last updated: October 28, 2025

VS Wear ("we," "us," or "our") operates the website shop.vswear.com.au (the "Website") to provide information about our custom apparel services and to facilitate enquiries from potential customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website, submit an enquiry, or engage with our services.

By using our Website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information depending on how you interact with us:

Information You Provide Directly: When you submit an enquiry form, contact us, or request a quote, we collect information such as your name, email address, phone number, organization or club name, customization details, size requirements, and quantity preferences.

Transaction Information: If you place an order with us following an enquiry, we collect billing information, shipping addresses, payment details, order specifications (including designs, logos, colors, sizes, and quantities), and communication records related to your order.

Device and Usage Information: When you visit our Website, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, time spent on pages, and referring website.

Cookies and Tracking Technologies: Our Website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze Website traffic. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Our Services: Processing and responding to your enquiries, preparing quotes, managing custom orders, communicating with you about designs and specifications, arranging production and delivery, and processing payments.

To Improve Our Services: Understanding how customers use our Website, analyzing trends and preferences, improving our product offerings, and enhancing user experience.

Marketing and Communications: Sending promotional emails about new products, special offers, and relevant updates (you may opt out at any time using the unsubscribe link in our emails).

Legal and Security Purposes: Complying with legal obligations, preventing fraud, protecting our business interests, and responding to lawful requests from authorities.

3. How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers: We share information with trusted third-party service providers who assist us with website hosting (Shopify), payment processing, email communications, design services, production, shipping and logistics, and business operations. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the new entity.

Legal Requirements: We may disclose your information when required by law, to respond to legal processes, to protect our rights and property, or to ensure safety.

With Your Consent: We may share your information with third parties when you provide explicit consent.

We do not sell your personal information to third parties for their marketing purposes.

4. Shopify Integration

Our Website is hosted on Shopify, which provides the technical infrastructure for our online presence. When you visit our Website or submit information, Shopify collects and processes certain data on our behalf, including technical and usage information. Shopify's use of your information is governed by their privacy policy, which you can review at https://www.shopify.com/legal/privacy.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the nature of the information and our business and legal requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.

Correction: Request that we correct inaccurate or incomplete information.

Deletion: Request that we delete your personal information, subject to legal and contractual obligations.

Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookie Management: Control or disable cookies through your browser settings (note that some Website features may not function properly if cookies are disabled).

To exercise any of these rights, please contact us at hello@vswear.com.au. We will respond to your request within a reasonable timeframe as required by applicable law.

8. Australian Privacy Principles

VS Wear complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). For more information about the APPs, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

9. Third-Party Websites

Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our Website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Australia, including through our use of Shopify and other service providers. We take reasonable steps to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of our Website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Email: hello@vswear.com.au
Website: shop.vswear.com.au

For complaints about how we handle your personal information, you may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au or by phone at 1300 363 992.